True Platform unifies the software testing lifecycle with AI to help QA teams deliver quality faster while preparing for the future of AI‑driven testing. The Platform comes with 2 editions:

• Team Edition is built for speed and agility. It's perfect for testing teams that want to self-serve and start testing immediately.

• Enterprise Edition is built for scale and containing all capabilities of the Team Edition. Choose this if your organization requires SSO, advanced security governance, custom workflows, or on-call support & dedicated customer success managers. We do offer Premier Support and Onboarding Services as add-on services. To learn more about add-on services pricing and details, please contact us at sales@katalon.com.

No. To keep your security and data policies consistent, your entire account must stay within one unified tier. Choose the edition that fits your current squad size and compliance needs.

The Package Offer is designed for teams purchasing 5 True Team seats for the first time with annual billing, providing the best available value at a flat annual rate of $4,000 — equivalent to $67 per user per month and a 60% discount off the standard individual rate.

Yes! We offer a monthly billing cycle for teams that prefer flexibility without a long-term commitment. That said, we recommend the annual plan, which reduces your monthly cost by 10% compared to month-to-month billing.

Cloud Concurrent Execution Sessions (Web and Mobile) is allocated based on your seat count to ensure your infrastructure scales with your team:

• 1–5 Seats: 1 Concurrent Session

• 6–10 Seats: 2 Concurrent Sessions

• 11–15 Seats: 3 Concurrent Sessions

• And so on.

This ensures you have on-demand access to various browser and OS combinations without maintaining local hardware.

Not at all. We support no-code, low-code testing with agentic AI and script-based testing with Katalon Studio, enabling all quality stakeholders, such as manual testers and engineers, to collaborate in one space.

Our SLA is structured around issue severity and your chosen support tier. For a full breakdown of specific response time targets, severity definitions, and uptime commitments, please review our Support Policy.

The True Platform includes robust security features such as Role-Based Access Control (RBAC) and governed workflows. For organizations requiring Single Sign-On (SSO), advanced audit logs, and SOC 2 Type II compliance controls, the Enterprise Edition is recommended. To learn more about security, compliance and data & privacy, please review our Katalon Trust Center.

We accept all major credit cards for instant online checkout via our secure commerce engine. For customers requiring purchase orders (PO) or wire transfers, please contact us.

[Katalon Academy]: Expert-led courses to master AI-augmented testing.
[Katalon Docs]: Deep-dive technical guides for every agent and integration.
[Katalon Forum]: Connect with 30,000+ practitioners to share best practices.
[True Information Center]: Deep-dive into True Platform capabilities at your own pace.