Introducing the Katalon MSP Program: Deliver Scalable QA Services Without Building Custom Frameworks

Katalon is introducing a new MSP Program designed for our official solution and service partners.

Built for partners delivering QA services across multiple customer engagements, the True Platform MSP Program offers a more flexible way to scale delivery with Katalon’s all-in-one testing platform. Instead of building and maintaining custom frameworks, partners get a ready-to-deploy platform they can roll out quickly, add capacity to as demand changes, and use to improve delivery efficiency and margin.

This launch is about helping partners run a stronger services business with more flexibility, faster ramp-up, and better margin control.

Built for the realities of service delivery

Services teams rarely scale in a straight line. New projects start quickly. Existing engagements expand. Customer needs change across accounts, timelines, and delivery models.

The True Platform MSP Program is built to support that reality. Partners can align platform capacity to active customer demand, add seats and capabilities as needed, and avoid the friction that comes with managing disconnected tools across projects. The program is designed for the way services teams actually operate, with flexible annual capacity, shorter-term options for project spikes, and the ability to add capabilities as demand grows.

That flexibility matters even more as partner leaders face growing pressure to adopt AI in practical ways. Customers want to understand what AI capabilities their service providers can bring to testing, and executive teams are looking for measurable productivity gains. The MSP Program helps partners respond to both with a platform that already includes AI-assisted and AI-augmented testing capabilities.

One platform to streamline partner operations

Katalon brings together automation, execution, test management, reporting, and governance in one platform. For partners, that means less time managing tooling and more time focused on delivery.

With one platform across engagements, teams can:

• Streamline onboarding for new projects
• Standardize delivery across customer accounts
• Improve visibility for delivery leaders
• Reduce operational overhead across tools and workflows

The deck positions True Platform for MSP as a unified QA toolchain with reusable assets across projects, faster project ramp-up, built-in reporting and management, and centralized governance for multi-client operations.

AI capabilities that support modern QA delivery

AI is an important part of the value partners can bring to market with the True Platform MSP Program. Rather than requiring teams to assemble separate AI tools into an existing delivery stack, Katalon gives partners access to AI capabilities within the platform they already use to manage testing operations.

That includes:

• AI-assisted test creation and maintenance
• AI-driven test generation and AI-augmented workflows
• Agentic capabilities for planning, design, maintenance, execution, and reporting
• Orchestration and reporting within the same platform used for delivery management

This is the part of the story that matters in both executive conversations and customer-facing ones: partners are not just adopting AI tools for the sake of it. They are giving teams practical capabilities that can improve productivity, accelerate delivery, and strengthen how they position their services in the market.

Flexibility that supports growth and margin

One of the biggest challenges for services organizations is aligning platform costs and capabilities with the way delivery actually works. The True Platform MSP Program is designed to make that easier.

Partners can scale usage based on customer demand, add capabilities over time, and adapt more easily as projects evolve. Combined with AI-assisted workflows, that flexibility helps teams improve utilization, support productivity gains, and keep delivery operations easier to scale.

For partner leaders, that creates a stronger operating model:

• Faster ramp-up for new engagements
• More repeatable delivery across projects
• Better governance and oversight
• Improved margin potential through a more efficient platform model

Now available for Katalon partners

The True Platform MSP Program is now available for Katalon’s official solution and service integrator partners who want a more flexible way to deliver scalable QA services.

If you’re looking to streamline operations, improve margin, and expand your ability to support customers with one platform and built-in AI capabilities, book a call to learn more about the True Platform MSP Program.

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